Welcome to our new support portal. Please start an issue ticket through one of the links below. Support clients may start an unlimited number of tickets. However only 1 ticket will be worked on at a time. Please try to keep each ticket constrained to a single request. If you are not a support customer, please feel free to submit a support request, however please know open tickets from existing clients take precedent. We attempt to have a first review of any support request within 24 to 48 hours on business days.
{"xsrfToken":"0486ce1d93b2bc309e1d7569a6ee1a8416f7b181_lout","branding":{"id":"1","key":"cs","name":"MSDS Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0c0833","headerLinkHoverBGColor":"#0c0833","headerBadgeColor":"#0c0833"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"cs","projectId":10000,"serviceDeskId":1,"name":"MSDS Customer Support","description":"<p>Welcome to our new support portal. Please start an issue ticket through one of the links below. Support clients may start an unlimited number of tickets. However only 1 ticket will be worked on at a time. Please try to keep each ticket constrained to a single request. If you are not a support customer, please feel free to submit a support request, however please know open tickets from existing clients take precedent. We attempt to have a first review of any support request within 24 to 48 hours on business days.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"9","name":"Add New Content / Feature / Function Request","descriptionHtml":"","callToAction":"Add New Content / Feature / Function Request","introHtml":"<p>Need help getting new content or setting up a new feature on your website or other supported platform?</p>","icon":10550,"iconUrl":"https://msds.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://msds.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://msds.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help with any existing content or setting of your website or other supported platform?</p>","icon":10520,"iconUrl":"https://msds.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://msds.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[9,1,2,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b793f416-c557-379d-8e51-db88cbb786da","appLinkName":"System Confluence","appLinkUrl":"https://msds.atlassian.net/wiki","spaceKey":"CS","spaceName":"Customer Support","spaceUrl":"https://msds.atlassian.net/wiki/spaces/CS","isServer":false},"labels":[],"projectKey":"CS","serviceDeskId":1,"kbLinkDomainURLs":["https://msds.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkY2I5Y2VkNC00NjEzLTRmN2UtYWU3ZC0xMjUxN2FjZTgyMTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU5MTA3MzAsIm5iZiI6MTc0NTkwOTUzMH0.UiuzcVKS8CKROJWKTYTCjn7YoNAW_gSkP_ulXUy5j3Y","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"dcb9ced4-4613-4f7e-ae7d-12517ace8213","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://msds.atlassian.net/wiki","kbLinkDomainURLs":["https://msds.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}